When the unexpected occurs,
we're here to help guide you home.
When the unexpected occurs
we're here to help guide you home.
experience the pivot difference.
experience the pivot difference.
When an unexpected event, such as a natural disaster or accident occurs, the re-building process and financial aftermath can be daunting and emotionally draining. That’s where we come in. We’re here to help guide you back home.
Pivot Solutions is your independent husband and wife adjuster team serving 27 states across the United States as State Farm IA Certified, All State Certified and Xactimate Level 2 Certified adjusters using various insurance platforms such as Xactimate, Hover and Symbility. We have experience working on a wide range of claims including property and casualty with a focus on natural disasters and catastrophic events all designed to utilize our professional and knowledgeable construction experience to help you truly get back home.
the claims process
the claims process
Accident or Disaster Occurs
Call Insurance and File Claim
We reach out to help guide you home.
about us
about us
We’re here for you. We understand homes, the construction process and what it truly takes to rebuild.
Hi, we are Jeremy and Christie, a husband and wife team bringing over 40+ combined year’s of home building experience with a focus on general contracting in commercial and residential properties. Along with 10 years of experience in real estate including single, multifamily and commercial structures with expert knowledge on STR’s.
We are here to help.
Relax, we have you covered.
Pivot Solutions focuses on natural disasters and catastrophic events that reaches 27 states across the country shown in the blue states on the map. With our 40 plus years of construction and home building knowledge, we are able to view your home with a unique perspective of what it will take to rebuild in mind to help guide you back home.
With the Pivot Difference, you not only have an insurance adjuster on your side, but a team with years of unique construction experience.
curious about insurance adjusters?
want to learn more about insurance adjusters and the claims process?
What is the claims process?
On the surface, the home insurance claims process is simple. You have damage to your home, you contact your insurance company to file a claim. They review the damage and write you a check. Some home insurance claims are that simple, but others can be far more complex.
The steps to filing a home insurance claim, and the process that follows, can be broken down like this:
- Call the police if necessary. This is always step one if a crime has been committed. Your insurance company will require a police report if you are filing a claim for burglary, theft or vandalism. If someone has been seriously injured in the incident, your call should be to 911.
- Contact your insurance company. Call your insurer immediately after the incident occurs to file your claim. The claims department will assign a claims number and an insurance adjuster (like us) to your case.
- Document the damage. Photograph and and take video of any damage and take detailed notes so you can provide documented proof to your insurance company. If there has been a theft, make a list of everything that is missing.
- Cooperate with your insurer during the claim investigation. Follow any directions the adjuster gives you. You may be required to allow an inspection, produce documentation, provide a recorded statement or submit to an examination under oath.
- Make repairs to prevent further damage. If you have a damaged roof or water damage that may make your home unlivable, make temporary repairs to prevent further damage
- Keep all the receipts for repairs. Make sure you have all of your receipts, and make copies because you will have to submit the originals for reimbursement. If you must temporarily move out of your home because it's uninhabitable, record all your lodging and food expenses. You could submit them to your insurance company for reimbursement.
What is an insurance adjuster?
An insurance adjuster is a licensed professional who works on behalf of insurance companies, policyholders, or third-party administrators to assess and determine the value of insurance claims. They act as a mediator between the insured party and the insurance company, ensuring a fair and accurate resolution.
An adjuster’s primary responsibility is to assess the damage, investigate the circumstances surrounding the loss, and determine the appropriate amount of compensation based on the terms of the insurance policy and what it will take to truly rebuild.
What makes a good claims adjuster?
Good claims adjusters are patient, professional, empathetic and detail oriented. With technical knowledge of insurance policies, regulations, laws and building experience. We maintain a high level of organization and attention to detail to ensure you have a smooth and efficient claims process.
What are the key goals of a claims adjuster when settling a claim?
An insurance adjuster's key goals are to verify the validity of the claim, assess the damage and determine the appropriate compensation payoff based on the policy terms and conditions.